Payment
The customer is able to proceed payment on tiles-bay.com website via Credit Card (Visa, MasterCard, American Express, Discover, Maestro). Also, the customer is able to proceed payment on tiles-bay.com website via PayPal.
Shipping
Tile-bay supports 3 delivery services that customer may choose from:
- United States Postal Service
- FedEx
- UPS
All 3 delivery services mentioned above support delivery from door to door.
Tile-bay currently ships anywhere in the United States and Canada in accordance with the carrier’s shipping rates. We strive to get our customers the most competitive shipping rates available. For any other countries, please contact us and we will be glad to get a freight quote for you.
In-stock orders usually ship in 2-3 business days. Shipping transit time varies but is typically 2-7 days from the time the order leaves our warehouses. Order fulfillment and transit times can vary by order or time of year, so please contact us with any questions. If an order is back-ordered or out of stock, we will notify you and make you aware of your options.
Exceptional shipping circumstances or special requests (such as special order shipments from multiple warehouses and/or multiple ports and/or requested split shipments) may require additional shipping charges. You will be contacted to discuss available options.
All orders are curbside. Drivers will usually unload the delivery off the truck, but you will be responsible for getting your order inside and from the curb. Someone must be present to unload and sign for the order. Redelivery fees should be paid by the buyer.