Need to return something? No problem! We are here to keep you a satisfied customer even if for whatever reason you are not satisfied with a product. We will take your order back within 30 days from the purchase date.
Tile-Bay Return Policy:
A. You will be charged a 15% restocking fee.
B. All return shipping charges and arrangements are the sole responsibility of the customer.
C. Closeout sales, Sample orders, and Special Orders are final and non-returnable.
D. All returns must be in the original box and in new and unused condition. Please pack the return items very well – the tile is very fragile. We will not be able to issue credits for any items returned broken, used, or altered in any way.
E. Materials sold by full carton must be returned only by full cartons. No partial cartons will be accepted for a return.
F. The safest way to send material back is usually the same way as we shipped it to you. If we shipped your order by freight it is because it will break if shipped ground. Field tiles must be returned by freight on a pallet.
G. Once we receive your return, you’ll be issued a refund within 7-10 business days based on the original form of payment.
**Please note that any returns of tile purchased with a discount code (including holiday sales, Black Friday/Cyber Monday, etc) will be refunded less the discount amount and restocking fee.
If you have any additional questions regarding your returns, you can always email us: info@tile-bay.com